1. Student Conduct

MTG Healthcare Academy is an institution for adult learning.  Students are therefore expected to conduct themselves in a decent manner and it means observing the rules and regulations on student conduct at all time on and off campus.

•  The student should promote and maintain peace and order in the Academy and in the partnering institution by observing the rules and discipline, as well as, by acting in accordance with the principles, traditions and ideals instilled in us a residents or citizens of Canada.

•  An MTG student must always observe positive values upheld by the Academy to improve his/her character and attitude, to promote good behavior and self-discipline.

•  The student should respect authority and the rights of fellow students and protect the good name of the Academy. Hence, any act tending to cause dishonor to the Academy shall be subject to disciplinary measure.

•  The Academy respects the individual personalities of students and encourages healthy interaction among them. However, behavior which tends to offend other members of the community will be dealt with accordingly.

•  Respect and honor should also be shown to all visitors on campus and the usual norms of etiquette must be carefully observed in the Academy.

•  Boisterous conduct, such as howling, jeering or any action which tend to distract other students from on-going activities either in class or during conferences or assemblies must be avoided for being unbecoming and out of place.

•  It is considered unethical to whistle, howl or give unfavorable remarks to others. At no instance should students of the other gender intrude into the privacy of areas designated for the exclusive use of the other gender.

•  A student is expected to respect and use school property with diligent care and proper storage after use. Good order requires that all parts of the Academy be kept clean and everything in its proper place.

•  Every student is expected to maintain the cleanliness of the school surroundings. Only light snacks and drinks are allowed inside the classroom. Food for lunch and dinner should be taken only within the authorized dining area.  Empty bottles, wrappers, cups or plastic glasses will be disposed of only in trash bins, no thrown in classrooms, hallway, lawns or elsewhere.

•  Only bulletin boards designated as posting area should be used for announcements. Advertisements related to education and student welfare are preferred and the posting should be removed after serving its purpose.

•  All students are expected to uphold a courteous and respectful attitude in class. The use of offensive commentary or body language about the course, the Instructor, fellow students or the school staff are considered undesirable behavior.

•  All students are expected to come to class on time, well prepared and should remain in the class until it is over. However, in emergency circumstances, the need to leave early should be explained to the Instructor before the start of class.

•  Students are not permitted to bring to the class unregistered friends or children.

•  The use of cellphones during classes and in other Academy areas should be regulated to minimize disturbances.


2. Academic Honesty

Academic dishonesty or academic misconduct is any type of cheating that occurs in relation to a formal academic exercise.  It can include plagiarism.

Cheating of any form during an examination, oral or written reporting, including writing of research papers, case analyses, or another required work.  It could also take in the following forms:

•  unauthorized possession of notes or any material and gadget relevant to the examination at hand;
•  copying or allowing another to copy from one’s examination paper, in this case both parties are liable;
•  having someone else take an examination for one’s self;
•  having someone else prepares a required report or homework; and
•  all forms of plagiarism.

Plagiarism occurs when a writer deliberately uses someone else’s language, ideas, or other original (not common knowledge) material without acknowledging its source.


Any form of academic dishonesty is governed by disciplinary action ranging from community service to suspension or expulsion.  Depending upon the gravity of the offense, the MG Healthcare Academy – Discipline Committee may decide on its corresponding action.


3. Student Professional Appearance and Conduct During Practicum

A student’s professional outfit represents the health care aide and MTG Healthcare Academy.  The following dress code standards are consistent with professional outlooks.  Failure to comply with these guidelines will be treated accordingly.


•  Olive green MTG healthcare uniforms must be worn exclusively for health care aide practice.
•  White socks are to be worn with uniforms.
•  Shirts under scrub tops must be solid color and must not be visible below hem of top.
•  No part of the undergarments should be visible.
•  Wearing of headscarves are permitted but must be tucked into the uniform top for safety and infection control when providing care.


•  Clean, white shoes (with minimal color accents) are acceptable.
•  Shoes should be closed toe and heeled and have non-skid soles.


•  Students are to appear neat, clean and odor free. The use of perfume is discouraged, and the use of makeup should be moderate.
•  Long hair is perfectly allowed but it needs to be tied back or pinned up.
•  Fingernails must be trimmed. (Long nails or artificial nails are not conducive to performing patient care.)
•  Beards and moustaches must be neatly trimmed.
•  Refrain from gum chewing during clinical practice.


•  Jewelry, if worn, must be minimal. No dangling jewelry will be allowed.
•  Only plain wedding band and small earrings may be worn.
•  Watch with a second hand is allowed (to be removed prior to giving direct client care).
•  Medic alert bracelet is permitted (to be removed prior to giving direct client care).
•  Tattoos must be covered at all time.

MTG Healthcare Academy Identification

•  Identification badges must be sewn on the mid-left side of the uniform from the shoulder seam.
•  HCA Photo ID is considered part of the uniform and must be visible.


4. Anti-Bullying

MTG Healthcare Academy is devoted to providing a stress free and harmless environment for all students so they can study in a peaceful and safe academic atmosphere.

MTG Healthcare Academy recognizes that bullying seriously affects the educational environment disrupting students’ ability to learn.

Bullying of any kind (physical, emotional, sexual, verbal, name calling, cyber-bullying, racism) will not be tolerated in the Academy’s campus.  Everyone has the right to be treated with respect and dignity.


•  A student who knows that bullying is happening is expected to tell the staff anonymously and without fear of reprisal. It is the responsibility of the Academy to respond promptly and effectively to issues of bullying.

•  In cases of serious bullying in the Academy campus and during MTG hours, the episodes of bullying will be recorded by the school personnel and if necessary, police will be informed. Suspension or even expulsion will be considered.

•  MTG Healthcare Academy’s Faculty and Administrative Staff will provide support to the victims of bullying to ensure the students’ safety.

•  MTG Healthcare Academy’s Faculty and Administrative Staff will make sure that the bully (bullies) is/are dealt with firmly and appropriately. Counselling maybe strongly encouraged.


5. The Use of Tobacco/Alcohol/Illegal Drugs

This policy covers the possession and use of intoxicating alcohol, tobacco, illegal drugs and the misuse of over the counter and prescribed medications within the Academy’s premises by the students.

•  Alcohol, tobacco and illegal drugs must not be consumed or brought to the Academy’s premises during school hours.

•  Any student found to be possessing, using or selling illegal or unauthorized drugs or possessing illegal drug paraphernalia will be immediately suspended for up to ten (10) business days and/or expelled from the program and will be reported to the Police.

•  All evidences must be kept in a secured location until it is turned over to the appropriate authority (Police) who may prosecute the student.

•  Any student who comes to the class/Academy intoxicated of alcohol will be suspended for up to ten (10) business days and must undergo a 5-day community service.


6. Expulsion/Dismissal

A student who is not performing well academically and fails to maintain the required academic standing of letter Grade B- (2.7 grade point value) in three (3) consecutive courses; misses five (5) consecutive classes without notice; violates safety regulations; interferes with other students’ work; disruptive, obscene, ill-mannered; under the influence of alcohol and illegal drugs; or do not make timely tuition payments, is subject to immediate termination and refunds will apply per PVT regulations (Section 17).

•  Students are expected to arrive on time for each theory and scheduled clinical session. Students who demonstrate blatant disregards for these standards despite oral and a written reminder maybe subjected to termination from the program.

•  The students are expected to attend all theory and clinical sessions. In the event of an absence, it is the responsibility of the students to contact the Instructor informing him/her of the reasons for the absence.  It is the responsibility of the student to make up for the material covered in the class.  Five (5) consecutive unexplained absences will result in immediate termination from the program.  Termination would result in the refund policy being implemented on a pro-rata basis.

•  The Instructor throughout the program will monitor the student’s progress and will give students’ feedback after each course of instruction. In the event a student shows poor progress in the two (2) consecutive courses (57 hours approximately per course), the student will be required to attend a counselling session with the Instructor and the campus Administrator to discuss corrective measures or possible termination from the program.  However, if the student does not display lucid termination to pass the program despite the counselling session and corrective measure completed, immediate termination from the program will be enforced.  This termination would result in the refund policy being implemented on a pro-rata basis per Section 17 of the PVT regulation.


7. Appeal of Disciplinary Decision

Appeal of Disciplinary Decision

A decision reached by the Hearing Board (comprises the Instructor and Program Chair) or through the Administrator maybe appealed by the Respondent (or Complainant) to the Appeal Committee (comprises the Instructor(s) and Administrator).

A respondent who requests an appeal is called the appellant.  An appeal consists of a review of the written record and supporting documents based only on the grounds set forth below.  The decision of the Hearing Board or authorized Administrator maybe appealed to the Appeal Committee only once and the decision of the Appeal Committee is final.

Sanction Held in Abeyance

Any sanction imposed by the Hearing Board or through the Administrator is held in abeyance until the deadline for submission of a Statement of Appeal has passed.  Once a student has submitted a Statement of Appeal, his/her sanctions will continue to be held in abeyance pending final appeal decision outcome.

Course Related Response: Sanctions related to the course in which the violation occurred including the course grade with an optional honor code ‘F’ will be assigned by the Instructor.

Sanction Deadline

Deadlines for completing sanctions are outlined in the Student’s Administrative Notice.  Students will typically be given fourteen (14) calendar days from the date of their Administrative Action letter.

Failure to complete the penalty may result in the student being placed on Disciplinary Probation along with the revocation of students’ privileges until sanctions are completed.

It is the responsibility of students to know their deadline and complete their sanctions by themselves.  It is not the responsibility of the Office of the Program Chair or Instructors to provide reminder notices.  Students will receive only one notice regarding their sanction.

Requests for extensions for completing sanctions should be made to the Office of Program Chair.  Extension requests are the discretion of the Program Chair.


Students are allowed an advisor.  An advisor can be an attorney, parent, friend, etc.  During student conduct related meetings, advisors may act as consultants for the student.  However, advisors may not speak on behalf of the student.  If a student decides to have an attorney as advisor, the student shall pay all fees, costs and expenses for the retention of an attorney.  If an attorney or advisor is to be present at a Student Conduct Review Board hearing, the Program Chair must be notified of this fact at least ten (10) business days prior to the hearing schedule.  In the interests of expediency, as a general practice, hearings shall not be delayed due to the unavailability of an advisor or attorney.

Records Keeping

The Office of the Registrar maintains the confidentiality of student’s records.  Student conduct records are maintained for a minimum of seven (7) years from the academic year in which the case was resolved.  In cases involving acts of violence, the complainant may be notified of the outcome of the proceedings when appropriate.  Otherwise no information will be released without the written consent of the student who is alleged to have violated policy or by court order or subpoena.  Sanctions of suspension or dismissal will be noted on the academic transcript (suspensions will be noted only for the duration of the suspension).  Additionally, any entity, school or company to which the student give permission to inquire about his/her academic records will be notified that the student has a conduct record.  Many graduate schools request student academic records, as well as, many government agencies for employment purposes.


8. Grievance/Complaint/Dispute Resolution

MTG Healthcare Academy’s tenet is that all students, administrators and faculty members have the right to express their views freely and within an atmosphere of tolerance and respect.  Further, the Academy is committed to providing a school environment that is open to differing opinions and beliefs. Thus, administrators and instructors should treat students with respect and courtesy.

•  A complaint may be brought by a registered student to the attention of the School Administrator or to any appropriate person in authority in the Academy.

•  A complaint procedure is in place to deal with a complaint or grievance involving delivery of program and services of the MTG Healthcare Academy.

The Academy wants to provide the clients quality programs and services. If you are unhappy and dissatisfied with how we deliver our programs and services, please let us know so we can put things right for you. We want to learn from an error or inaccuracy as our basis to revise and/or enhance the school programs and services.

Students may file a complaint address to the School Administrator and will be acted upon within ten (10) business days depending on the degree of the complaint.  For minor conflict or dispute, students are encouraged to settle the issue informally. If reconciliation is not met, the following steps will be observed:

•  First, speak with your Instructor when a conflict arises.

•  Second, write a letter of complaint and address it to the School Administrator.

Third, if the conflict is not resolved, speak with the Board of Directors.