Academic Policies

1. Withdrawal and Refund

MTG Healthcare Academy’s international student withdrawal/refund policy strictly follows with the Ministry of Innovation and Advance Education Instruction and Citizenship and Immigration Canada (CIC) guidelines.  Applicants and students who have landed in Canada and received a Canadian study permit based on a valid offer letter from MTG Healthcare Academy and/or registered for a place in an MTG Healthcare Academy program are subject to this policy.

To be eligible for refund, the student must submit an official written notice by completing/signing a withdrawal/refund request form on or before the deadline date.  The fillable withdrawal/refund request form is available in our website and from the MTG Healthcare Academy’s International Student Office at the Calgary Main Campus.

Reason(s) for withdrawal must be provided in the withdrawal/refund form.  If the student is transferring to another Canadian college or university, the name of the school must be indicated, and funds can be directly forwarded to the institution at student’s request.  The student is required to inform Citizenship and Immigration Canada of a school transfer through www.MyCIC.

If a refund request is made within the deadline date, the student is entitled to a refund of a portion of the fees for the semester or program period, less a non-refundable reservation cost of $250.00 and a withdrawal fee of $150.00. However, if the withdrawal request is due to a crucial medial or family emergency beyond the student’s control, the student may appeal to the Director, Admissions Office for consideration.  Official documentation such as doctor’s certificate is required to validate any claim of this nature. In all cases, the application fee is $150.00 and non-refundable.

If the student is denied a study permit and have requested a refund within the deadline date, the student is entitled for a refund, less the non-refundable withdrawal cost ($150), application fee ($150) and reservation fee ($250).  A copy of the visa denial letter issued by the Citizenship and Immigration Canada must be presented.

Subsequent semesters paid in advance, the student is eligible for a refund, less a $250.00 non-refundable administrative fee, if request is made before the deadline date. Refunds will be issued in the same method of payment as the original payment (i.e. if the student paid by wire transfer then it will be refunded by the wire transfer to the same bank account or if the student paid by credit card, the refund will be credited to the same credit card).  A cheque is issued to the student that paid by debit.

If the student is qualified for a refund and the student want the refund to be paid to a third party (a person other than student or another institution) who paid the tuition on his/her behalf, we require the student to sign the authorization on the request form to issue refund to that person.  The person’s complete information including address and telephone number must be provided.

Any outstanding balances owing on the student’s account will be deducted from their refund.  Refunds will be given six (6) weeks of the receipt of the request form (signed and typewritten).  The request form must include all required information and documentation.  The process may take longer during peak/holiday periods. Please refer to Withdrawal and Refund Schedule.  Please see new insert REFUND POLICY: https://www.alberta.ca/tuition-refunds.aspx

WITHDRAWAL AND REFUND SCHEDULE

No.  of Days or Weeks Before or After Withdrawal / Causes of Withdrawal  

PENALTY

 

REFUND SCHEDULE

 

Visa Denial

Medical Reason

Change of School

Others (Specify) ______________

 

 

 

Entitled for Refund minus

$150.00

(Administrative Cost)

 

 

 

All fees refundable minus half of the tuition (Regular Fee)

 

Withdraws 30 days prior to the start of the program term.

 

 

 

Withdraws 30 days after the start of the term or session

 

Entitled for Refund minus

$250

(Administrative Cost)

 

 

Full refund of all other tuition and fees already paid in full; Registration fee is non-refundable and non-transferable.

 

 

Withdraws after 10% attendance of the training/term/session

 

25%

 

25% from tuition; tuition deposit is non-refundable and non-transferable; miscellaneous cost is non-refundable

 

 

Withdraws after 2.3 week up to 10 – week attendance of the training/term/session

 

 

 

11% – 49%

 

 

60% of tuition payment

 

Withdraws after 11 – week up to 22 – week attendance of the training/term/session

 

 

50% – 100%

 

100% of tuition payment; no refund

 

Withdraws after the 22nd week of the training/term/session

 

 

50% of the Program

 

no refund

 

REFUND SCHEDULE FOR DIFFERENT CATEGORIES

1. Registration Fee

    • Cooling-Off Period: If a student terminates the contract on or before the 4th business day after signing the contract, full amount of registration fee will be refunded.
    • Before Training Begins: Full amount of the registration fee will be refunded, if a student terminates the contract or if the Academy terminates a student’s contract.
    • After Training Begins: If a student terminates the contract, the registration fee will NOT be refunded.  However, this registration fee will be credited to the unpaid tuition.

2. Tuition

    • Cooling-Off Period: If a student terminates the contract on or before the 29th business day after signing the contract, full amount of the paid tuition will be refunded.
    • After Training Begins: If a student terminates the contract, refund of any paid tuition will be based on the calculated percentage of training provided by the Academy.  See the table below for the computation.

Reference:
The Private Vocational Training Act Retention and Repayment of Fees (Extract – Alberta Regulation 341/2003) (Consolidated up to 349/2009).

 

2. Cancellation of Program Registration

If a student is enrolled in a program, has paid the required fees and then chooses not to attend that term, that student must either –

•  Cancel his/her registration prior to having received class instruction (Refer to Cooling-Off Period Section of the Alberta Student Contract) or

•  Withdraw from the course program in progress (Refer to Withdrawals/Termination and Tuition Refund Section of the Alberta Student Contract and 12. Convocation/Commencement Activity Below).

If students do not wish to attend the course program and instruction has not yet begun, they are required to formally request a cancellation of their registration from the Academy (Refer to the Alberta Student Contract).

When students apply for a cancellation, any class in which they are enrolled will be removed from their schedule and they will not be permitted to attend future program(s) until such time as they have applied for and been approved for readmission.

To cancel registration:

•  Notify the Office of the Registrar in writing prior to the first day of instruction or on or before the fourth (4th) business day after signing the contract (Refer to the Alberta Student Contract) or

•  Mail the cancellation request to the Office of the Registrar at 100 1326 – 36 Avenue NE Calgary, Alberta T2E 8S1 or

•  Apply in person at MTG Healthcare Academy.

If the cancellation request is processed within four (4) days from the initial registration date, 100% of fees paid will be refunded (Refer to the Alberta Student Contract).

There will be no notation of program cancellation on the student’s transcript.

 

3.  Schedule of School Fees/ Bank Transfer Information

 

Program Application Fee Registration Fee Administrative Cost Full Tuition Miscellaneous Cost** Reservation Fee Withdrawal Cost
 

HCA

$150

(non-refundable)

 

$500

 

$250

 

 

$18,720

 

 

$710

$250

(non-refundable)

 

$150

 

 

MOA/UC/MT

$150

(non-refundable)

 

$500

 

$250

 

$18,720

 

$1,700

$250

(non-refundable)

 

$150

 

**Miscellaneous fees include textbooks, lesson materials, class supplies and laboratory charge.

STUDENT BANK TRANSFER INFORMATION

BENEFICIARY Royal Bank of Canada
BANK ACCOUNT NUMBER 108-251-0
TRANSIT/ Institution  NUMBER 02089/003
BANK ADDRESS Beddington Heights Branch

8220 Centre St. NE

Calgary, AB T3K 1J7


4.  Graduation Requirements

Health Care Aide students must achieve a minimum final grade of 70% in each course and pass the Provincial Health Care Aide Examination to graduate from the HCA program and receive the Government of Alberta Health Care Aide Provincial Curriculum Certificate.

Students who have an unsettled financial obligation to MTG Healthcare Academy at the point of program completion will not be allowed to graduate nor join the Convocation. All graduating students are invited to attend the Commencement Exercises.  However, as venue capacity is limited, each graduating student is allowed only four (4) guests to join the program.

MTG Healthcare Academy holds Convocation Rite of each year in the months of –

  • August for Edmonton Campus,
  • September for Red Deer Campus, and
  • October for Calgary Main Campus.

 

5. Admission Requirements

5.1  At least 18 years old upon application

5.2  Academic English Language Arts (ELA)

    • Grade 11, 20-2 level course, with a minimum score of 60% achieved or Canadian jurisdiction equivalent; or
    • English 20-1 with a minimum of 60% achieved or Canadian jurisdiction equivalent; or
    • English 30-1 or 30-2 with a minimum of 55% or Canadian jurisdiction equivalent; or
    • Deemed equivalent by completion of ACCUPLACER (assessment of placement test)

Note: Students who have not completed the ELA, 20-2 level requirement and achieved the minimum grade are subject to completing the ACCUPLACER assessment test. This can include students out of province, out of country or mature students that have been out of school for a significant length of time.

5.3  English Language Proficiency (ELP)

Candidates where English is a Second Language (ESL) must meet the English Language Proficiency requirement in addition to the Academic English requirement. Equivalencies are as follows:

    • Required Canadian Language Benchmark (CLB) of a minimum of 7 in each of the 4 language skills (speaking, listening, reading and writing) and not an average of 7; or
    • By completing high school in Canada. Studies must have been in English at an approved Canadian high school (Grades 9,10,11,12) with at least three consecutive years of full-time academic study; or
    • By completing a recognized post-secondary degree or diploma program in Canada. The program must have involved at least two full years of full-time, consecutive academic study in English.

5.4   Approved English Language Proficiency Tests

Tests benchmarked at a CLB 7 for all 4 language skills (speaking, listening, reading and writing). Official results must be submitted directly to the PSI.

a.  International English Language Testing System (IELTS) Academic: 6 (no section-score below 5.5; or

b.  Test of English as a Foreign Language Internet Based Testing (TOEFL iBT): 71 or

c.  Canadian English Language Proficiency Index Program (CELPIP) General: 7 (with no section-score below 6); or

d.  Canadian Language Benchmarks/Milestones Test: 7 (7 in each strand, not an average of 7).

Notes:
Test Currency: results must have been obtained within two years of the start date of the program.

Test Validity: IELTS (Academic) and TOEFL results are valid for two years from the day of testing. Results that expire prior to the start date of the program will not be accepted.

5.5  Digital Literacy

Candidates must possess knowledge of computer/technology tools to be successful in the program. Candidates must be:

    • Be able to communicate, research and understand information
    • Know how to use computer to surf web, email
    • Be able to critically evaluate and understand how technology can affect one’s behavior
    • Be able to create, produce content and effectively communicate using email, media, internet

5.6  CANADA STUDENT VISA

English Language Proficiency requirements are as follows:

 

ENGLISH LANGUAGE ASSESSMENT SERVICES

ENGLISH LANGUAGE PROFICIENCY SCORE
 

Alberta Health Care Aide

Medical Office Assistant/ Unit Clerk/Medical Transcriptionist
International English Language Testing System – Academic (IELTS)  

6.0

(no section-score below 5.5)

 

6.0

 

Canadian Language Benchmarks/ Milestones Test

 

7.0

(in each strand, not an average of 7)

 

8.0

 

Test of English as a Foreign Language (TOEFL)

 

71

 

 

80

 

Canadian English Language Proficiency Index Program

(CELPIP)

 

7.0

(with no section-score below 6)

 

7.0

Applicants can take any of the following English Proficiency Tests:

1.  IELTS – International English Language Testing System under Academic Part with a total mark of 6.0 in all bands (Reading, Listening, Writing and Speaking). For further information, please visit https://ielts.org

a.) Paper or online format
b.) There is a fee for sending results to additional organizations. You can request your testing center to send your results provided your IELTS scores are valid.

2.  CLBA – Canadian Language Benchmark Assessment – Level 3 with a total mark of 7.0 in all bands (Reading, Listening, Writing and Speaking).

Please visit https://larcc.cssalberta.ca/Language-Assessment

3.  TOEFL – with a 70 as overall score

https://www.ets.org/toefl 

4.  CELPIP – The Canadian English Language Proficiency Index Program is an English language proficiency test designated by Immigration, Refugees and Citizenship Canada (IRCC) for permanent resident status in Canada and Canadian Citizenship.

https://www.immigrantservicescalgary.ca/our-services/celpip-preparation/celpip-preparation-program

https://www.celpip.ca

https://www.celpip.ca/test-scoring

In the event an applicant failed in the English examination, the school will offer to enroll in the English Advance Program or equivalent to English as a Second Language to enhance the communication skills in English.

ENGLISH PROFICIENCY TESTS:

https://www.canada.ca/en/immigration-refugees-citizenship/corporate/publications-manuals/operational-bulletins-manuals/standard-requirements/language-requirements/test-equivalency-charts.html

LANGUAGE TEST EQUIVALENCY CHARTS

This section contains policy, procedures and guidance used by Immigration, Refugees and Citizenship Canada staff.  It is posted on the Department’s website as a courtesy to stakeholders.

Equivalencies between the Canadian Language Benchmark’s (CLB) (for English), the Niveaux de Competence Linguistique Canadiens (for French) and the results of language tests from designated testing organizations have been established and are summarized in the following tables:

Canadian English Language Proficiency Index Program (CELPIP) – General Test Score

CLB Level Reading Writing Listening
10 10 10 10
9 9 9 9
8 8 8 8
7 7 7 7
6 6 6 6
5 5 5 5
4 4 4 4


Canadian English Language Proficiency Index Program (CELPIP) – General Test Score
                                      

CLB Level Reading Writing Listening
10 8.0 7.5 8.5
9 7.0 7.0 8.0
8 6.5 6.5 7.5
7 6.0 6.0 6.0
6 5.0 5.5 5.5
5 4.0 5.0 5.0
4 3.5 4.0 4.5


International English Language Testing System (IELTS) – General Training – Test Score

CLB Level Reading Writing Listening
9 9 9 9
8 8 8 8
7 7 7 7
6 6 6 6
5 5 5 5


Test de’evaluation de francais pour le Canada (TEF Canada)
Test Score Equivalency Chart

CLB Level Reading Writing Listening
10 263-277 393-415 316-333
9 248-262 371-392 298-315
8 233-247 349-370 280-297
7 207-232 310-348 249-279
6 181-206 271-309 217-248
5 151-180 226-270 181-216
4 121-150 181-225 145-180


Test de connaissance du francais pour le Canada (TCF Canada)
Test Score Equivalency Chart

CLB Level Reading Writing Listening
10 and above 549-699 16-20 549-699
9 524-548 14-15 523-548
8 499-523 12-13 503-522
7 453-498 10-11 458-502
6 406-452 7-9 398-457
5 375-405 6 369-397
4 342-374 4-5 331-368

TOEFL: https://www.ets.org/toefl

The TOEFL PBT Test is no longer administered but your scores are valid for two (2) years after your test date.  For more information including how to order additional score reports, see TOEFL PBT Test.

IELTS: https://www.ielts.org/

Paper online format
There is a fee for sending results to additional organizations.  You can request your test center to send your results provided your IELTS scores are valid.

CLBA: https://larcc.cssalberta.ca/Language-Assessment

Canadian Language Benchmarks (CLB) for English.  Niveaux de Competence Linguistique Canadien (NCLC) for French.

 Canadian Experience Class

Language Abilities Minimum Level
English Speaking and Listening CLB 5
English Reading and Writing CLB 4