Academic Policies

1. Withdrawal and Refund

MTG Healthcare Academy’s international student withdrawal/refund policy strictly follows with the Ministry of Innovation and Advance Education Instruction and Citizenship and Immigration Canada (CIC) guidelines.  Applicants and students who have landed in Canada and received a Canadian study permit based on a valid offer letter from MTG Healthcare Academy and/or registered for a place in an MTG Healthcare Academy program are subject to this policy.

To be eligible for refund, the student must submit an official written notice by completing/signing a withdrawal/refund request form on or before the deadline date.  The fillable withdrawal/refund request form is available in our website and from the MTG Healthcare Academy’s International Student Office at the Calgary Main Campus.

Reason(s) for withdrawal must be provided in the withdrawal/refund form.  If the student is transferring to another Canadian college or university, the name of the school must be indicated, and funds can be directly forwarded to the institution at student’s request.  The student is required to inform Citizenship and Immigration Canada of a school transfer through www.MyCIC.

If a refund request is made within the deadline date, the student is entitled to a refund of a portion of the fees for the semester or program period, less a non-refundable reservation cost of $250.00 and a withdrawal fee of $150.00. However, if the withdrawal request is due to a crucial medial or family emergency beyond the student’s control, the student may appeal to the Director, Admissions Office for consideration.  Official documentation such as doctor’s certificate is required to validate any claim of this nature. In all cases, the application fee is $150.00 and non-refundable.

If the student is denied a study permit and have requested a refund within the deadline date, the student is entitled for a refund, less the non-refundable withdrawal cost ($150), application fee ($150) and reservation fee ($250).  A copy of the visa denial letter issued by the Citizenship and Immigration Canada must be presented.

Subsequent semesters paid in advance, the student is eligible for a refund, less a $250.00 non-refundable administrative fee, if request is made before the deadline date. Refunds will be issued in the same method of payment as the original payment (i.e. if the student paid by wire transfer then it will be refunded by the wire transfer to the same bank account or if the student paid by credit card, the refund will be credited to the same credit card).  A cheque is issued to the student that paid by debit.

If the student is qualified for a refund and the student want the refund to be paid to a third party (a person other than student or another institution) who paid the tuition on his/her behalf, we require the student to sign the authorization on the request form to issue refund to that person.  The person’s complete information including address and telephone number must be provided.

Any outstanding balances owing on the student’s account will be deducted from their refund.  Refunds will be given six (6) weeks of the receipt of the request form (signed and typewritten).  The request form must include all required information and documentation.  The process may take longer during peak/holiday periods. Please refer to Withdrawal and Refund Schedule.  Please see new insert REFUND POLICY:


No.  of Days or Weeks Before or After Withdrawal / Causes of Withdrawal  





Visa Denial

Medical Reason

Change of School

Others (Specify) ______________




Entitled for Refund minus


(Administrative Cost)




All fees refundable minus half of the tuition (Regular Fee)


Withdraws 30 days prior to the start of the program term.




Withdraws 30 days after the start of the term or session


Entitled for Refund minus


(Administrative Cost)



Full refund of all other tuition and fees already paid in full; Registration fee is non-refundable and non-transferable.



Withdraws after 10% attendance of the training/term/session




25% from tuition; tuition deposit is non-refundable and non-transferable; miscellaneous cost is non-refundable



Withdraws after 2.3 week up to 10 – week attendance of the training/term/session




11% – 49%



60% of tuition payment


Withdraws after 11 – week up to 22 – week attendance of the training/term/session



50% – 100%


100% of tuition payment; no refund


Withdraws after the 22nd week of the training/term/session



50% of the Program


no refund



1. Registration Fee

    • Cooling-Off Period: If a student terminates the contract on or before the 4th business day after signing the contract, full amount of registration fee will be refunded.
    • Before Training Begins: Full amount of the registration fee will be refunded, if a student terminates the contract or if the Academy terminates a student’s contract.
    • After Training Begins: If a student terminates the contract, the registration fee will NOT be refunded.  However, this registration fee will be credited to the unpaid tuition.

2. Tuition

    • Cooling-Off Period: If a student terminates the contract on or before the 29th business day after signing the contract, full amount of the paid tuition will be refunded.
    • After Training Begins: If a student terminates the contract, refund of any paid tuition will be based on the calculated percentage of training provided by the Academy.  See the table below for the computation.

The Private Vocational Training Act Retention and Repayment of Fees (Extract – Alberta Regulation 341/2003) (Consolidated up to 349/2009).


2. Cancellation of Program Registration

If a student is enrolled in a program, has paid the required fees and then chooses not to attend that term, that student must either –

•  Cancel his/her registration prior to having received class instruction (Refer to Cooling-Off Period Section of the Alberta Student Contract) or

•  Withdraw from the course program in progress (Refer to Withdrawals/Termination and Tuition Refund Section of the Alberta Student Contract and 12. Convocation/Commencement Activity Below).

If students do not wish to attend the course program and instruction has not yet begun, they are required to formally request a cancellation of their registration from the Academy (Refer to the Alberta Student Contract).

When students apply for a cancellation, any class in which they are enrolled will be removed from their schedule and they will not be permitted to attend future program(s) until such time as they have applied for and been approved for readmission.

To cancel registration:

•  Notify the Office of the Registrar in writing prior to the first day of instruction or on or before the fourth (4th) business day after signing the contract (Refer to the Alberta Student Contract) or

•  Mail the cancellation request to the Office of the Registrar at 100 1326 – 36 Avenue NE Calgary, Alberta T2E 8S1 or

•  Apply in person at MTG Healthcare Academy.

If the cancellation request is processed within four (4) days from the initial registration date, 100% of fees paid will be refunded (Refer to the Alberta Student Contract).

There will be no notation of program cancellation on the student’s transcript.


3.  International Student Fee Schedule

All tuition and fees payments except the application, reservation and registration fees are received cohort start date by the Academy Finance Director or her assistants through any of the following payment options: cash, debit card, credit card, cheque in a bank draft or money order.

Download Here


STUDENT BANK TRANSFER INFORMATION**Miscellaneous fees include textbooks, lesson materials, class supplies and laboratory charge.

BENEFICIARY Royal Bank of Canada
TRANSIT/ Institution  NUMBER 02089/003
BANK ADDRESS Beddington Heights Branch

8220 Centre St. NE

Calgary, AB T3K 1J7

4.  Graduation Requirements

Health Care Aide students must achieve a minimum final grade of 70% in each course and pass the Provincial Health Care Aide Examination to graduate from the HCA program and receive the Government of Alberta Health Care Aide Provincial Curriculum Certificate.

Students who have an unsettled financial obligation to MTG Healthcare Academy at the point of program completion will not be allowed to graduate nor join the Convocation. All graduating students are invited to attend the Commencement Exercises.  However, as venue capacity is limited, each graduating student is allowed only four (4) guests to join the program.

MTG Healthcare Academy holds Convocation Rite of each year in the months of –

  • August for Edmonton Campus,
  • September for Red Deer Campus, and
  • October for Calgary Main Campus.