Program Duration: 54 Weeks


This is a three-in-one diploma program offered for its graduate students to be equipped and trained in three different job functions and consequently will have more employment opportunities. 

The Medical Office Assistants [NOC 14101] greet people arriving at offices, hospitals, and other establishments, direct visitors to appropriate person or service, answer, and forward telephone calls, take messages, schedule appointments, and perform other clerical duties. They are employed by hospitals, medical and dental offices, and other offices throughout the public and private sectors. Job opportunities are answering service operator, appointment clerk, business receptionist, dental receptionist, hospital admitting clerk, medical receptionist, office reception clerk, receptionist, switchboard operator, telephone operator, telephone service assistant, tele-receptionist, toll operator.

The Unit Clerks or General Office Support Workers [NOC 14100] prepare correspondence, reports, statements, and other material, operate office equipment, answer telephones, verify, record and process forms and documents such as contracts and requisitions and perform general clerical duties according to established procedures. They are employed in offices throughout the public and private sectors. The possible job titles are as follows: administrative clerk, aircraft records clerk, file and classification clerk, filing clerk, general office worker, medical records clerk, office assistant, office clerk, records filing-system clerk, technical records clerk, ward clerk – hospital, warranty clerk.

The Medical Transcriptionists [NOC 12110] transcribe recorded dictation in accordance with established formats or written documentation from medical reports, correspondence, health records, and patient information. They also proofread work for typographical and grammatical errors and edit transcripts for missing or incorrect content and formatting. Job titles may include as transcriptionist or medical transcriptionist. 


■ Standard Admission

Students must meet the following criteria:

  1. Alberta High School Diploma verified by transcript or non-Alberta equivalent or non-Alberta. High School diplomas that are not from Canada must be verified by IQAS or the World Education Services Gateway Program.
  2. Successful personal interview with the school’s admission officer.

■ Mature Admission

Students must meet the following criteria:

  1. At least 18 years of age.
  2. Out of school for one (1) year.
  3. Successful test result on Wonderlic Basic Skills Test [WBST] with a minimum score of 310. 
  4. Successful personal interview with the school’s admission officer.

■ English Language Proficiency Requirement

Students whose first language is not English must demonstrate one of the following:

  1. Transcript showing three (3) years of full-time secondary education at a school where English was the language of instruction, or
  2. Transcript showing one (1) year of post-secondary education where English was the language of instruction, or
  3. Canadian Language Benchmark [CLB] Assessment Level 7
  1. International English Language Testing System [IELTS]: 6, or
  2. Pearson PTE-A: 51.6, or
  3. Duolingo: 105.

Practicum Requirements

Students must secure the following prior to practicum:

     1. Current Police Information Check with Vulnerable Sector Check

     2. Up to date immunization status [TB and Hepatitis B in particular]

     3. Practicum site specific requirements


Course TitleCourse Credits
Support Role and Communications in Healthcare Settings5
Language of Medicine9
Medical Documentation10
Medical Office Workflow11
Medical Transcription9
Introduction to Computer, Applications and Keyboarding5
Clinical Practicum8
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